Contents

1. General Information
2. How do I exchange my sunglasses or eyeglass frame?
3. Can I exchange or return prescription lenses?
4. Do you guarantee the accuracy of my prescription?
5. I received damaged or incorrect product. What now?
6. What is your repair and warranty policy?
7. Can I return non-defective product and get credit?
8. Can you put new lenses into my own frame?
9. Can I Return Contact Lenses?
10. I want to cancel my order.
11. What is your privacy policy?
12. How secure is my information?
13. International Customers

1. General Information
Customer satisfaction is our top priority.   As a valued guest in our online optical store, we strive to make every visit a pleasant, convenient and successful shopping experience.  We guarantee  100% accuracy  on all prescriptions or they will be remade at no charge.

We are happy to offer a one-time  exchange only  policy on the return of any eyeglass frame or sunglasses within 30 days  of the shipping date. Please note that prescription lenses are not refundable. However if new prescription lenses need to be made on a frame exchange, we will credit 50% of the original lens price towards the cost of the new lenses. Additional shipping charges will apply.

Non-defective products that are returned and not exchanged will be charged a  20% restocking fee.

Please note: each product on your order can be returned for a  refund or exchange within the 30 days. This means that if you order 3 items and want to return all 3 items, you must exchange for the same amount of items or be charged re-stocking fees on the items that are not being exchanged.

Should it be necessary to return defective product please note the following:

· The product must be returned with  all original packaging materials, unused warranty cards, and instruction booklets.
·  Before returning an item, please obtain a Return Merchandise Authorization (RMA) number by logging into your account on our website or by email us at  to: returns@onlineopticalstore.com for an RMA number. The RMA number must be written on the outside of the package and/or on the return shipping label. Any returned items that are not accompanied by an official RMA number will not be accepted.

· Returns must be sent prepaid and insured for the for full price by a trackable carrier such as UPS, Federal Express or the United States Post Office.

2. Exchanging Sunglasses or Eyeglass Frames
We are happy to offer a one-time  exchange only  on the return of any new and unused* sunglasses or eyeglass frame within  30 days  of original ship date.

Before returning an item for exchange, please obtain an  RMA (Return Merchandise Authorization) number by either login to our website to your account or emailing us at returns@onlineopticalstore.com or call 1-877-559-2130 option3.

3. Prescription Lens Return and Exchange Policy
All prescription lenses are considered special orders, and are therefore  non-refundable.  However, we understand there may be times you want to change the frame even though the prescription lenses are perfect. If, within 30 days of receipt of product, you wish to exchange a frame that we have made prescription lenses for, you will be charged or credited the difference of the new frame cost. A  lens credit of 50%  of the original lens cost will be applied to the cost of any new lenses ordered. In addition, new shipping charges will incur.

4. Prescription Guarantee
We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. All prescription eyeglasses, prior to leaving Online Optical Store, pass a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy. We pride ourselves in our workmanship -accurately filling your prescription is our number one priority. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard.

5. Receiving Damaged or Incorrect Product

If there is extensive damage to the package when it arrives, refuse the order. If you receive damaged or incorrect product, contact Customer Service IMMEDIATELY. Please have your Order ID number from the enclosed invoice available.

IMPORTANT: If you have not contacted Customer Service within 3 days of receiving your product, it may have to be dealt with as a manufacturer’s defect directly with the manufacturer.

Depending on the product and its availability, it may take up to 5-7 business days to process your return once the item is back in our possession. Business days are Monday-Friday, excluding federal holidays within the United States. We will notify you of any delays and will do our best to rectify any errors as quickly as possible.

Up to $7.99 of your return shipping costs can be reimbursed for defective product received.

6. Repairs and Manufacturer’s Warranty Policy
You receive the same warranties we receive from manufacturers and suppliers, allowing you full advantage of the warranties available. However, certain product warranty claims are best dealt with directly with the manufacturer and not Online Optical Store.

The individual product warranties are listed below:

A. Prescription Frames and Sunglasses
All prescription frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturer’s defects include: structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw. Frames which are considered defective will be replaced with a new pair, so long as the frame is still being manufactured. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. Customers will be contacted in situations such as this. Please be advised that all shipping charges are the sole responsibility of the customer. This includes any taxes and duties incurred with international packages.

To determine if your frame falls within the guidelines for manufacturer’s defect, please contact the Return Department or email us.

B. Prescription Lenses
Every prescription lens we supply automatically comes with a  scratch-resistant coating , whereas, most optical companies charge an additional fee for this coating. However, no lens is  scratch proof  and rough handling or incorrect cleaning can still scuff them up or create surface scratches.

In the event your lenses scratch to the point you want them replaced, we offer a one (1) time replacement of scratched lenses within a year of purchase date for only  50% of the original cost  of the lenses, plus return shipping charges. Please be advised that all shipping charges are the sole responsibility of the customer. This includes any taxes and duties incurred with international packages.

To determine if your lenses fall within the guidelines for 50% lens replacement offer, please contact the Return Department or email us.

C. Sunglasses
Certain manufacturers process repairs and warranty defects directly. Dealing directly with the manufacturer can be convenient and save you time and money. Please identify your product from the list below to determine the appropriate manufacturer to return your product to.

IMPORTANT: There is no scratch warranty on sunglass lenses!

Oakley
Oakley only accepts warranty returns for product which does not contain Rx lenses.

Any Oakley frame with prescription lenses must be returned directly to our Online Optical Store  for repair or warranty. Oakley cannot accepts product with prescription lenses directly from the consumer. If you are returning an Oakley product without prescription lenses, you must call Oakley at (800) 436-3498 to receive a RMA number before returning any product to them for warranty or repair. Please be sure to include a proof of purchase with your return. A service fee may apply if your product has exceeded the one year warranty. Your RMA # must be clearly stated on the outside of the box. Send your product via trackable courier to:

Oakley
ATTN: Returns Dept.
1 Icon
Foothill Ranch, CA
92610

Luxottica Group Sunglasses
Any repairs and warranty defects for the following products must be handled  directly with the Luxottica Group:  (see address below)

Anne Klein
Brooks Brothers
Florentine
Killer Loop
Moschino
Persol
Prada
RayBan
RayBan Juniors
Revo
Salvatore Ferragamo
Sferoflex
Versace
Vogue

Send your product via a trackable courier along with proof of purchase, a brief description of the problem, your name, address and daytime phone number plus a  USD 12.50 processing fee  to:

Luxottica Group
ATTN: Consumer Returns Department
P.O. Box 304
Roslyn, NY 11576

Telephone: 1.800.343.5594 M-F 9-5 pm EST

Bolle Sunglasses
Any repairs and warranty defects for the following Luxottica sunglasses must be handled directly with Bushnell, Inc..

Send your product via a trackable courier along with proof of purchase, a brief description of the problem, your name, address and daytime phone number plus a  processing fee  to:

Bushnell
ATTN: Bolle Repair
8500 Marshall Drive
Lenexa, KS 66214

Costa Del Mar Sunglasses

Send your product via a trackable courier along with proof of purchase, a brief description of the problem, your name, address and daytime phone number plus a  plus tax (where applicable) processing fee  to:

Costa Del Mar
Attn: Repair Dept.
123 North Orchard Street, Bldg. 6
Ormond Beach, FL 32174
Telephone: 1.800.447.3700 M-F 9-5 pm EST

7. Non-Defective Product Returns
Within 30 days of shipping date, if you wish to return a non-defective item for credit and do not wish to exchange, a   20% restocking fee  will apply. After 30 days, the product is non-returnable and non-exchangeable. Credits may take up to 7 days to show up in your account   depending on your bank.

Should it be necessary to return  new and unused * product without an exchange please make note of the following:

• The product must be returned with  all original packaging materials, unused warranty cards, and instruction booklets  and demo lenses where applicable.

8. Putting New Lenses Into Your Own Frame
Simply mail us the frame and a copy of the prescription for the lenses you want placed in your frame. You will be charged for new lenses plus return shipping.

Please note: Online Optical Store is not responsible for damage or breakage to customer's own frame, new or used, if only prescription lenses are ordered.

9. Can I Return Contact Lenses?
Within 30 days of your order only  unopened  contact lens vials or boxes may be returned or exchanged.  A 20% restocking fee  will apply to all unopened contact lens vials or boxes returned for credit. No credit or exchanges are permitted on opened boxes or vials.  ANY BOX DIRECTLY WRITTEN on and/or MARKED RIGHT/ LEFT BY THE CUSTOMER WILL NOT BE REFUNDED OR EXCHANGED. The manufacturer will place a dot on the box upon shipping to the customer with a R/L on the dot which can be removed.

10. Can I Cancel My Order?
We work hard to ensure you get the fairest price on all your eyewear products.Our buyers use a variety of vendors to save you as much as we can on eyewear purchases - often as much as 50% off regular retail.

Most orders received are processed with our vendors within minutes of their arrival.  Once an order has been placed electronically online or with our customer service operators, we will allow you up to 24 hours to cancel the order. **This 24 hour cancellation policy does not apply to any orders which contain prescription lenses and are ordered directly from the manufacturer. Orders such as these will incur a 50% cancellation fee.** All other orders cancelled after 24 hours will incur a  20% restocking fee.

11. Privacy Policy
Online Optical Store  respects the privacy and confidentiality of individuals who visit our web site located at www.Online Optical Store.  Online Optical Store  maintains this Privacy Policy to help you understand our commitment to safeguard the privacy of the information you provide to us on this website. This Privacy Policy outlines the information which  Online Optical Store  will collect from you on the www.Online Optical Store  website and how we will use that information.

Collection of Your Personal Information by  Online Optical Store
Online Optical Store ’s mission is to provide you with personalized services and offerings. To do so effectively,  Online Optical Store  collects the following information: 

(a) Personally Identifiable Information.  Online Optical Store , through the use of the www.Online Optical Store  website, only collects personally identifiable information about you when you voluntarily provide such personally identifiable information to  Online Optical Store  using the www. Online Optical Store  website. If you do not wish your personally identifiable information to be collected, please do not submit it. 

(b) Information from the Use of “Cookies”. The Online Optical Store website might employ “cookie” technology at times. Cookies are small pieces of data stored in files on your computer allowing the Online Optical Store website to track your use of the Online Optical Store website as you visit and revisit the Online Optical Store. The use of cookies by the Online Optical Store website complies with generally accepted programming standards and practices. Please note that you can choose to block the use of cookies through settings in your web browser but be advised that certain features of the Online Optical Store website may not work properly without them.

Use of Your Information by Online Optical Store
It is the policy of Online Optical Store not to sell, share, transfer, or rent to third parties any information you provide to Online Optical Store , through the use of the  www.Online Optical Store website, without your written consent except as required by operation of the law or in compliance with legal authorities; provided, however Online Optical Store may share your personal information with certain third parties (“Target Third Parties”) without your written consent in order to further the purpose for which you voluntarily provide Online Optical Store with the information. Additionally, Online Optical Store engages third party information management service providers to help maintain efficient operations. Because such information management service providers may access our systems, such information management service providers may have access to your information. Online Optical Store does not transfer or relinquish ownership of information maintained about you within Online Optical Store systems and databases to such information management service providers but requires these information management service providers to sign confidentiality agreements to keep all confidential information and other proprietary information found in our systems confidential.

Online Optical Store routinely collects, compiles, and reports statistics and information reflecting the use of the www.Online Optical Store website and information services in order to enhance advertising services, improve marketing and promotional efforts, analyze www.Online Optical Store website usage, improve Online Optical Store ’ s content and layout, generate aggregate reports on trends, interests and behavior and enhance service offerings.

Online Optical Store reserves the right to take any action Online Optical Store deems prudent or necessary to safeguard the www.Online Optical Store website and your information in the Online Optical Store systems and databases from malicious or unwarranted attack by viruses, hackers, or other miscreants.

Collection and Use of Your Information by Third Parties
Please note that when third parties offer services on and through the Online Optical Store website. We assume each such third party has its own internal privacy policy and data collection and use practices. Online Optical Store does not have any responsibility for their practices.

Changing and Deleting Your Personal Information
You may request Online Optical Store change or delete your personal information in Online Optical Store systems and databases by submitting a detailed description of the desired action to the following e-mail address: info@onlineopticalstore.com.

Please note that after Online Optical Store processes a change or deletes your personal information from active Online Optical Store systems and databases, it is possible that non-active residual copies of your information may still exist in Online Optical Store systems and on archive or backup media.

Your Consent
By using the www.Online Optical Store website, you consent to the collection and use of the above-described information by Online Optical Store (and Target Third Parties,in which case, once such Target Third Party is in possession of your information, we can not control such Target Third Party’s use of your information). If you do not agree with the terms and conditions stated in this Privacy Policy, please do not access or use the www.Online Optical Store website.

Your Questions and Concerns
If you have questions or concerns about this Privacy Policy or any of Online Optical Store ’ s use of your information, please contact Online Optical Store at the following e-mail address: info@onlineopticalstore.com

Changes to this Privacy Policy
On occasion Online Optical Store may amend or change this Privacy Policy by updating or revising this posting, with the revised terms taking effect as of the date of its posting.

12. Security Policy
Online Optical Store has put in place security measures to protect the loss, misuse, or theft of information under our control. All transactions are protected by Thawte, a world-renowned online security system, ensuring as far as possible that every transaction is 100% safe.

With the rise in fraudulent use of credit card information over the Internet, Online Optical Store takes credit card security very seriously. Our accounting department may at time request additional information regarding the credit card account that is being used during a purchase to ensure that no improper use takes place. We have your best interests at heart and believe you will appreciate our conviction to your security. We do apologize for any inconvenience if asked to present additional information regarding billing to your credit card.

13. International Customers
If you need to return an item please be sure to declare the item as " Returned Item Without Value " or we have to charge you for any duties incurred by US Customs.

To obtain a RMA #, please email at returns@onlineopticalstore.com.